NETWORK 24 PROVIDES TOTAL NETWORK SUPPORT FOR YOUR NETWORK
Network 24 offers a suite of managed support services to fit with any customer requirement, thus ensuring minimal downtime through the utilisation of best of breed tools and expertise.
Businesses place increased pressure upon their IT teams to provide flexible, scalable and resilient support and maintenance to respond quickly and efficiently to ever-changing business demands.
Advancing technologies have increased the demands on IT partners to deliver after-sales support solutions and is driving organisations to reconsider their support and maintenance solutions. This has led to a greater dependence on the expertise of IT managed service providers to replace or supplement their in-house IT capabilities.
SUPPORTING BUSINESS NETWORKS ACROSS THE UNITED KINGDOM AND BEYOND
Network 24's support client base consists of businesses of all sizes and from a variety of sectors, but all rely on Network 24's team of experienced engineers and consultants to keep their business networks reliable and efficient around the clock. A support contract with Network 24 will provide you with the following benefits:
Large network of skilled and accredited field based directly employed engineers
24/7 dedicated service desk and call logging facility
Multi-vendor support offerings
A single point of contact for all technologies
UK, Ireland and mainland Europe coverage
Remote and on site troubleshooting services
Proactive monitoring and alerting
Network & server support
Guaranteed response within defined service level agreement
Nationwide spares locations from 22 forward bases of operation
Service Delivery Management
ISO 14001, ISO 27001 and ISO 14001 certified
No recognition of end of life hardware - Network 24 will support it
New user onboarding and training services
Cisco core support and training specialisations
Cisco SMARTnet and partner support services to the Channel Islands and Isle-of-Man
As a Cisco partner, Network 24 has access to world-class Cisco hardware, Cisco service, Cisco technical support and Cisco training to deliver intelligent Cisco support solutions to meet your organisation’s needs.
Through Cisco SMARTnet and Partner Support Services, Network 24 offers full Cisco support for the “In Service Life” product range. Both Cisco service offerings provide access to TAC and updates, parts to site with or without an engineer plus IPS subscriptions where applicable.
To back “End of Service Life” Cisco devices, Network 24 operates from more than 20 stock locations (FSLs) throughout the UK, including Northern Ireland and Eire. These FSLs house a combined multi-million pound support stock holding, bonded for and modelled directly against Network 24’s support base.